Refund & Return Policy

We strive to provide high-quality products and excellent customer service. Please read our refund policy carefully.

Returns

• Returns are accepted within 7 days of delivery.

• Products must be unused, undamaged, and in their original packaging.

• Customers must provide proof of purchase (invoice/order number).

Non-Refundable Items

The following items are not eligible for return or refund:

• Used or damaged products (unless received defective).

• Customized or personalized products.

• Products damaged due to misuse by the customer.

• Clearance, sale, or promotional items.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos or videos as evidence. After verification, we will provide a replacement or refund at our discretion.

Refund Process

• Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed within 5–7 business days to the original payment method.

• Shipping charges are non-refundable unless the error was on our part.

Return Shipping

• Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrectly shipped.

• We recommend using a trackable shipping service.

Order Cancellation

• Orders may be cancelled before dispatch for a full refund.

• Once an order has been dispatched, it cannot be cancelled and will be subject to the return policy above.

Contact Us

For return or refund requests, please contact our customer support team with your order details.